T&Cs

Norden Farm
Norden Farm Campsite
Norden Farm Shop
Norden House
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Norden Cottage

Booking Terms and Conditions 2018

It is the responsibility of every camper to also read and observe our Campsite Rules.
Please make sure that you register and pay on arrival. Late arrivals must register and pay between 8.30am and 11.00 am the following day. There are no exceptions and no excuses.
We are not able to accommodate more than two vehicles, or one vehicle and one extra chargeable item on any one pitch in serviced fields. Please be aware that we have no additional car parking space. Motorbikes and commercial vehicles are accepted only at the discretion of the owners.
Important: Our non-serviced pitches are in a separate field (Top Field) to our serviced pitches and are available during mid and high season to camper vans not exceeding 18ft/5.5m and with no overhead cabs, and all tents. All other units must book and pay for a serviced pitch, whether or not they require EHU. Our non-serviced field offers a free choice of pitch, and our serviced fields have allocated pitches. Please note that we cannot guarantee to allot specific EHU pitch numbers to a booking, or to pitch people together. In low season only, all units are pitched in the serviced fields and charged for EHU only if they require it.
New:  We are an all grass site and in order to maintain pitch condition, on EHU pitches only, all awnings can be up for a maximum 14 nights and all tents must move to a fresh pitch after 14 nights. As before, the maximum stay is 21 nights.
Please note: all deposits are non-refundable and non-transferable, so in the event of cancellation, your deposit will be forfeit. However, it is important that you advise us in good time if you are not coming so we know not to hold your pitch. To minimise admin errors, we do not take part or full payment beforehand unless your total fees are less than £25.
We take bookings throughout the season, and they must be accompanied by a deposit at all times. However, acceptance of bookings for low season will be subject to weather and ground conditions.
Booking details can be taken over the counter, telephone, by post, or online. However, due to difficulties with interference, we cannot accept bookings over the telephone whilst you are driving or in a travelling vehicle, even if you are on hands free. Please take note that during peak times all short notice bookings and enquiries needing our attention within 48 hrs can only be dealt with over the telephone or the counter.
Deposits can be paid by cash, cheque, debit/credit card. Special conditions apply to group bookings (see separate guidance notes).
Arrival time can be between 12.00 noon and 10.00pm (except by prior arrangement with reception) and Departure time is by 11.00am sharp. Please be aware when planning your journey to us, that serviced pitches will not be vacant before 12 noon, and we have no significant holding areas for you. Late departures may be available at additional cost but you must check with reception.
In the event of early departure, credits may be given in extreme circumstances only.
Anyone wanting to stay fewer nights than originally booked must notify us at least 7 days before arrival date or you will be charged for all the nights initially booked. Extra nights, which can be requested at any time, will be added to your booking if there is availability.
We will accept group bookings under certain conditions (please see our separate ‘Group Term & Conditions’ and contact us for further details). We cannot accept groups of unaccompanied teenagers under the age of 18. Single sex groups and parties of young adults are taken only at the discretion of the owners.
Generators not permitted anywhere on site at any time.
We accept dogs, and you may bring more than one, but please adhere to our Campsite Rules concerning dogs. There are also many other farm animals and birds (some free range) in the very close vicinity, so anyone who has a genuine fear of any of these may not feel comfortable on this site.
Please note that this campsite may not be suitable for those of you, particularly young teenagers, who look for ready-made entertainment on site. We are in a rural, working farm environment and in our experience, boredom in young people often results in general trouble-making and vandalism of property. Be warned that bad behaviour will not be tolerated, and you will be asked to leave the site.
Remember, you are on private property and the owners always reserve the right of admission.

 


Additional Booking Terms and Conditions for Groups 2018

These apply to all groups and should be read by every member of a group together with our separate general Terms and Conditions (see above).
Group leaders wishing to book four or more pitches must provide all details of that group in writing, preferably by email. Please note that where subsequent multiple changes have to be made because of poor or incomplete details an extra administration charge may be incurred, so make sure you contact your friends prior to booking a pitch for them.
The details for each pitch must include:

·       Title, initial and surname,
·       Unit type and size,
·       Arrival and departure dates *very important
·       Number of people, and ages of children at time of holiday.

Deposits will not be taken or bookings confirmed for any pitch that does not have all the relevant information.
If you are the Group Leader and are receiving confirmations on behalf of everyone in your group you must ensure that each member receives their own confirmation in good time so allowing each group member to check their own booking details and advise us of any changes.
*Group Leaders – please do not assume that everyone will be staying all the same nights and block book pitches. Check with your friends before confirming their booking.
On arrival day, any discrepancies with any part of the booking must be dealt with through the Group Leader, and not our reception staff. We will not enter into any disagreements over, or accept responsibility for, errors in bookings made and confirmed by your Group Leader.
Please note: Each individual member of a group must register and pay the balance on arrival. Late arrivals must register and pay between 8.30am and 11.00 am the following day, no exceptions and no excuses.
Deposits will be deducted from each individual booking on arrival, regardless of who originally paid them. It is the responsibility of the Group Leader to recoup any monies owed to them by members of their group.
All deposits are non-refundable and non-transferable. However, it is important that you advise us as soon as you can if you are not coming so that we know not to hold your pitch for you. Please do not rely on another member of your group to let us know when they arrive.
Important for large groups: We do not guarantee that groups on EHU pitches can be together, although we can generally allocate adjacent pitches for smaller groups. We allocate pitches according to unit type and length of stay, and therefore we cannot guarantee that particular families can be adjacent to one another within any group. Larger groups of over four units are likely to be split into two separate groups. Mixed groups of serviced and non-serviced bookings will definitely not be together.
Please be aware that Fire Safety Regulations stipulate that there should be a 6 metre gap between each unit – please observe this when pitching, both within your own group and in respect of other campers not in your group. This particularly applies to our unmarked non-electric hook up field (Top Field). Anyone we consider, at our discretion, to be unacceptably close to another camper will be asked to move.
Remember that large groups of any kind can sometimes be intimidating to other people.  By this, we do not mean that you are behaving in a threatening manner in any way; merely just the noise and activity of a large group of people, often with children, dogs and various vehicles, congregating for the purpose of enjoying themselves can impinge on other people’s space. Please consider and respect the enjoyment of other campers, particularly your immediate neighbours, when on site at all times. The site is here for the enjoyment of everyone.
Remember that you are on Private Property and the Owners always reserve the right of admission.